Building Block Sets FAQ
Find answers to common questions about our building block sets, branded and unbranded products, MOC models, delivery, missing parts and ordering.
Product Information
Are all of your sets unbranded?
No. Build Blox Hub stocks a mixture of branded and unbranded building block sets from a range of manufacturers.
The relevant brand or manufacturer will be shown on the individual product listing where applicable. If a product is listed as unbranded, it is not manufactured or endorsed by any third-party brand unless explicitly stated otherwise.
What does MOC mean?
MOC stands for “My Own Creation.” It generally refers to custom-designed building block models rather than standard manufacturer-designed sets.
Where relevant, information about the particular model, manufacturer or designer will be provided on the individual product listing.
Are instructions included?
Yes. Building instructions are included with our sets unless otherwise stated in the product description. Depending on the product, instructions may be supplied as a physical manual or digitally.
Do the sets come boxed?
Most of our building block sets are supplied boxed. Where packaging differs, this will be stated on the individual product listing.
Orders, Delivery & Collection
Do you offer next-day delivery?
We stock many products in the UK and aim to dispatch orders quickly.
Available delivery services and estimated delivery times are shown at checkout. If you require a particular delivery service or have an urgent order, please contact us before ordering and we'll do our best to help.
Can I collect my order?
Yes. Collection may be available by prior arrangement. Please contact us before ordering so we can arrange a suitable collection time.
What does “Arriving Soon” mean?
Products marked Arriving Soon are expected to become available but may not yet be ready for immediate dispatch.
Availability and estimated arrival times can change, so please check the individual product page for the latest information.
Missing Parts & Support
What happens if parts are missing?
Missing pieces are uncommon, but they can occasionally occur with building block sets.
If you discover a missing piece during your build, please use our Missing Parts & Replacements process and provide the requested details. We'll then help arrange replacement parts or another appropriate resolution.
What if my order arrives damaged or there is another problem?
Please contact us as soon as possible with your order details and photographs where appropriate. We'll review the issue and help resolve it in accordance with our returns and support policies.
Finding Specific Building Block Sets
Can you source a specific set that isn't listed?
Possibly. We work with a range of suppliers and manufacturers, so if you're looking for a particular building block set that isn't currently listed, please contact us.
We'll check whether we're able to source it for you.
Contact Us
Still have a question?
If you have any questions about a product, your order, delivery or anything else, please use our Contact Us page and we'll be happy to help.